Customer Director Delivery


Schuberg Philis is looking for Customer Delivery Directors to realize our growth and ambitions. In this role you are, together with the Sales Director, responsible for all aspects of the Delivery & Operations and the relationship with the customer. You can shape transformation projects, manage/deliver them, transition into a run scenario, steer on service levels, and do all this with a team of engineers while keeping the client happy. Customer satisfaction is the ultimate measure of success.

The role

What a Customer Delivery Director will do depends on the type of customer opportunity (need/type of project/environment), industry or even your specialism. Overall, this exciting opportunity includes the following activities and responsibilities:

Operational Excellence & Delivery

  • End responsible for all client activities – operations, service management, delivery, incidents, escalations, and problem resolution. Safeguarding security, audit, and compliance standards.
  • Infuse new initiatives: Initiate initiatives, starting of Proof of Concept (PoC) and/or Proof of Value (PoV) to further build on an idea/capability/proposition; Drive innovations
  • P&L responsible; occupancy, demand forecasts, formation planning

Relationship Management (together with the Sales director)

  • Stakeholder management: Establish a sound understanding of the client organization (DMU, change agents, project, and run organization); make connections at operational, tactical, and strategic levels within the client organization
  • Client ecosystem management: Understanding, anticipating, and influencing the client partner ecosystem

Client Account Development (together with the Sales director)

  • Value creation: Creating value to the client’s business together with a team of sales, engineers, and partners
  • Vision engineering: Collaborate with the client to architect/actively participate in giving form to their vision
  • Farming: Within existing client accounts, identify potential new business opportunities, develop, and implement these

People & Culture

  • Culture & DNA: Create a continuous learning mindset in the self-steering/no manager/experts in the lead culture team. Leading by example with a leadership style that will stimulate, facilitate, and enable trust and respect, and safeguard SBP DNA.
  • Team wellbeing/happiness: The Arc of influence for this position is substantial, things such as inclusiveness, sensitivity, mentoring, addressing the climate and creating optimal team dynamics become of paramount importance. Ensure inclusiveness and facilitate culture absorption, especially when new members arrive in the team

What we are looking for

To operate successfully within this role, we are looking for someone with the following skills and experience:

  • A passion for technology, broad interests, and a curious personality. Could be anything: Cloud, software, (business) consultancy/transition, data.
  • Knowledge and understanding in one or more of the following areas: Digital Transformation, Software Development, Cloud Architecture, Enterprise Architecture, Security, DevOps.
  • Knowledge of one or more of the following sectors: financial services, logistics, energy, retail, or government.
  • Thrives in a dynamic, self-managing organization in which everyone harnesses their respective qualities. Shared responsibility of the whole.
  • Entrepreneurial, fast acting; experience with a successful, fast-growing company is a plus.
  • Result driven with an eye for detail without losing track of the bigger picture (helicopter view).
  • Sincere, dares to be vulnerable, aware of own development and areas for improvement, respectful, in balance and a sense of humor.
  • Higher education or equivalent level of analytical skills, verbal/written proficiency in English or Dutch.
  • Delivery management: Has experience in leading and managing the delivery of complex transformation projects/programs.
  • Vision engineering: Able to sketch an ambitious but realistic vision of the future, in which technological innovations are linked to the customer's business, and vice versa.

What we offer

  • Hybrid way of working: Your office base will be the Schiphol-Rijk office, but you are able to work from any of our Schuberg Philis office locations and from home in deliberation with your team
  • Indefinite contract
  • Annual gross salary including 8% holiday allowance
  • Yearly gross bonus opportunity of 15%
  • Mobility plan: Mileage allowance, reimbursement of your public transport expenses, or a pool car. After your probation period, you are eligible to select a lease car or public transport card, if you prefer one of these two options above the mileage allowance.
  • Employee Ownership Plan: After your probation period, you will receive 1 certificate that makes you owner of a small part of Schuberg Philis. This will allow you to receive dividend on a yearly basis. You will also be eligible to invest in more certificates during the annual trading period
  • Pension plan: contribution depends on salary and age (BeFrank) and a session with an independent financial advisor during your first monthto help you with your pension and financial plans.
  • Disability insurance and surviving dependants’ pension plans
    • surviving dependants’ pension (BeFrank/Elipslife)
    • ANW Hiaat (BeFrank)
    • WIA-AOP excedent (ElipsLife)
    • WGA-Hiaat extended (ElipsLife)
    • WIA excedent (Elipslife)
  • Group health insurance NN/ONVZ (5% discount for the basic health insurance and 10% for the supplementary health insurance. Additional discount for the yearly payment of 2%).
  • 25 paid holidays
  • Laptop and iPhone provided by Schuberg Philis
  • Access to a dedicated Coolblue Home Office Store with a personal budget to help create a suitable workplace at home
  • Well-being activities like mindfulness, running, and other events
  • Good food (breakfast, lunch, dinner, and snacks – for which a monthly contribution of €25 will be deducted from the monthly salary due to tax reasons)
  • Opportunities to grow, have fun and (be) challenge(d)!

How we work

Our organization is characterized by self-managing teams, which are directly responsible for the execution of the customer promise: achieving 100% results and long-term customer satisfaction. Independent research gives Schuberg Philis the highest average customer satisfaction score of 8.8 (Source: Giarte 2019). We do this by building on each other's strengths, in self-steering multidisciplinary teams. Within the teams there is a high entrepreneurial spirit and a great focus on delivering high quality hassle-free, we do this by enabling and empowering our team’s decision making at its core, with experts in the lead.

Schuberg Philis

Founded in 2001, Schuberg Philis is an innovative, self-funded and technology-driven company. We offer a broad range of 100% IT services for customers who want to realize their digital transformation and have grown from offering dedicated infrastructure management to an enabler for enhanced ‘business-critical ecosystems’, helping its customers to drastically improve their core processes, such as a significant acceleration of the introduction of new services and products, and digital transformations.

Our goal is to take the load off our customers’ shoulders by automating processes as far as possible and bringing business and IT in one effective flow. We also comply with the highest international risk management and corporate governance standards, while remaining flexible to evolving customer needs. Among our +25 happy customers are Leaseplan, CCV, Heineken, BNPP, Geldmaat, Enexis, Jumbo and PostNL. Our customers place high demands on both acceleration and flexibility, as well as stability and cost-effectiveness. We can provide and orchestrate the full technology stack: from cloud layer and midlayer to comprehensive application management. Everything we do is cloud-based: we run online banks and businesses/public critical environments in AWS, Azure, Google and in our private mission critical cloud - Cosmic.

What does a day at Schuberg Philis look like?

Our organization is designed to match the people we are. And our days can be as varied as the odd, beautiful, unique bouquet of human beings that Schuberg Philis actually is. What doesn’t vary, however, is our belief that IT can be a force for good in the world. We see this happen in our very own lives, day after day, moment by moment.

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We put experts in the lead

A state-of-the-art custom-fit IT solution is a job for our experts teamed up with our customer’s experts. We work together from start to finish to deliver on our own promises.

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Only one KPI matters

Our most valued key performance indicator is customer satisfaction. We see room for even a 0.01% improvement as another opportunity to get closer to 100%.

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Become who you are

We encourage each other to discover our true strengths and keep learning. Sometimes, we take a radically different direction than expected yet become happier along the way.

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Design and proof

Based on our understanding of customers’ challenges, we design a solution, experiment, and prototype. Rather than proof of concept, we refer to this as proof of value.

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We work how we want to work

We don’t hide our specialists or only call them in last minute. To us, it’s obvious that knowledgeable people need to be making decisions from the get-go.

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We work with advised consent

We share responsibility. That’s why our most important decisions require advised consent, with solutions first presented to colleagues and, if supported, reviewed by those impacted.

At Schuberg Philis we love to keep track of the latest and greatest tech that comes from Silicon Valley and our public cloud partners, so we can always pick the right tool for the job in the complex mission critical ecosystems. In our dream projects we can seamlessly integrate the newest tech into an existing landscape to create high quality environments that last.

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