Product Owner

Schiphol-Rijk

Our Services team is looking for a Product owner to support us to further improve the way we work in Services. The entire Services team is approximately 50 people, divided over 8 teams. The product owner that we are searching will work in our “operational backbone” teams (12 colleagues), changing and maintaining our company’s business intelligence, our financial-, people, sales tools and processes.

As a Product Owner you will be responsible for the full plan, build, run cycle of Schuberg Philis’ internal IT Services, for current and future needs. We have an ambitious growth plan as a company resulting in a cool and enticing change calendar for our internal IT and processes, divided over several key initiatives. For the key initiatives, the Product Owner fulfills a coordinating role and organizes that the key initiatives have the right team members and stakeholders to deliver and run the resulting services.

You will be working with colleagues within Services, customer teams and partners to make sure the IT systems we use to deliver services to Schuberg Philis and to our customers are fit for purpose and work effectively from a user perspective.

On a regular basis, you will also work with the Services teams on change and release management to ensure that changes, incidents, and project activities are correctly prioritized, coordinated, and implemented successfully.

Responsibilities:

  • A leader of the team, represents team in front of stakeholders, clients or users.
  • A member of the team, ready to roll up technical sleeves to help the team meet their goals during a sprint.
  • Collaborate with stakeholders during the visioning and concept development of a service.
  • Accountable for the created services, reporting on their continued operational delivery and ensuring friction-free consumption by the users.
  • Assess value, develops cases, and prioritizes stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with services strategy.
  • Develop and maintain an appropriately prioritized backlog of user stories for implementation.
  • Act as an ambassador for the services internally and as the primary contact for the services rendered.
  • Develop appropriately detailed specifications for features so they are clearly understood by the teams.
  • Follow the market, our competitors and the industry to determine our roadmap and find the best possible solutions

To be successful in this role, we recommend having the following skills and experience:

  • Full understanding of end-to-end user experience integration and dependencies, with multiple (3rd party) SaaS services and home grown developed software.
  • Strong service delivery skills and experience in a customer-facing or stakeholder-facing service delivery role; the ability to prioritize and implement a varied workload in a fast-paced environment, the ability to analyze data relating to services and using it to make service improvement plans from the reports, and experience in monitoring and measuring the performance of IT services
  • Excellent communication skills; the ability to engage with the wider organization to establish service requirements, service level agreements and to manage expectations
  • People skills; delivery of services is done by people, operations are done by people. How do you enable a team to deliver services, guide a team, listen to personal needs within a non-management/non-hierarchical company?
  • Experience with ITIL and Agile: the ability to follow and champion IT infrastructure library (ITIL) and agile best practices within an organization
  • Cross team/functional relationship building skills; the ability to build relationships with colleagues in it and across the organization
  • Experienced product owner in the field of ERP, ITSM and sales operations.
  • Creative thinker with a vision
  • Attention to details
  • Proficiency in the use of analytic tools
  • Understanding of design quality standards

What does a day at Schuberg Philis look like?

Our organization is designed to match the people we are. And our days can be as varied as the odd, beautiful, unique bouquet of human beings that Schuberg Philis actually is. What doesn’t vary, however, is our belief that IT can be a force for good in the world. We see this happen in our very own lives, day after day, moment by moment.

Schubergphilis website Portret Team 2

We put experts in the lead

A state-of-the-art custom-fit IT solution is a job for our experts teamed up with our customer’s experts. We work together from start to finish to deliver on our own promises.

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Only one KPI matters

Our most valued key performance indicator is customer satisfaction. We see room for even a 0.01% improvement as another opportunity to get closer to 100%.

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Become who you are

We encourage each other to discover our true strengths and keep learning. Sometimes, we take a radically different direction than expected yet become happier along the way.

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Design and proof

Based on our understanding of customers’ challenges, we design a solution, experiment, and prototype. Rather than proof of concept, we refer to this as proof of value.

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We work how we want to work

We don’t hide our specialists or only call them in last minute. To us, it’s obvious that knowledgeable people need to be making decisions from the get-go.

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We work with advised consent

We share responsibility. That’s why our most important decisions require advised consent, with solutions first presented to colleagues and, if supported, reviewed by those impacted.

At Schuberg Philis we love to keep track of the latest and greatest tech that comes from Silicon Valley and our public cloud partners, so we can always pick the right tool for the job in the complex mission critical ecosystems. In our dream projects we can seamlessly integrate the newest tech into an existing landscape to create high quality environments that last.

Got excited?

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Interested? Send your credentials, curriculum vitae and your cover letter to our recruitment team. They will contact you and invite you to discover if there could be a match.

Complete this form and submit to apply. Got any questions about applications or applying for a job? Feel free to contact our recruitment team: recruitment@schubergphilis.com

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We would like to get to know you as much as you would like to get to know us. In a 5 to 6 step hiring process we will together find out if we are a match.

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