It is about our shared care for and guardianship over operations that are urgent, complex, and critical – and that accordingly must be enabled by mission-critical IT.
Our natural habitat
The National Coordinator for Counterterrorism and Security (NCTV) identifies 28 vital processes that are essential to the functioning of society in the Netherlands. From energy distribution to transportation and logistics, from ICT and communications to financial services, much of this infrastructure is powered by the very industries that our teams have become experts at supporting. Whether we’re working with a utilities company or an insurance company, we provide the strategy and the tech execution needed to keep mission-critical services up and running.
The same holds true for the governmental bodies with whom we work. A difference, however, is that when a ministry or organization in the public sector faces outages or a security incident, it’s not necessarily a single group of private end users who is affected. It can be the entire country. If any one of these vital processes is disrupted, all of society can become vulnerable to disruption. We know this urgency intimately. Fortunately, we also feel very much at home handling IT that seriously impacts people. Vital processes are our natural habitat.
Our 100% commitment to security
Our GovTech ecosystem includes a variety of customers, such as the Dutch Ministry of Finance, the Dutch Ministry of Justice and Security, and operating bodies GGD-GHOR and Bureau Keteninformatisering Werk en Inkomen (BKWI). Facilitating interactions with governmental institutions and partners requires fit-for-purpose solutions, some of which are tailored to the needs of everyday people and others to businesses. A common thread that runs through our collaboration with GovTech customers is data. Data-driven solutions improve service delivery by enhancing process accuracy and speed. The result is a more efficient user experience, benefiting end users. For this reason, we implement automation as much possible and enable robotics and machine learning.
Moreover, our SLA for 100% uptime means that government ministers and civil servants sleep well at night, resting easy with the knowledge that their vital services’ websites, apps, and databases are secure, compliant, and auditable. This also means that the government’s partners and end users aren’t disrupted by constant technical outages, privacy infringements, or security compromises.
In fact, for society to run and run well, vital processes need to be more secure than others. Our 100% commitment to security makes all the difference in GovTech. For these customers, we execute a zero trust strategy, which anyway is the standard for all our solutions for all our customers. If our engineers are sometimes referred to as IT’s heart surgeons, then it’s also worth mentioning that their bedside manner is extremely suited to caring for institutional bodies that need to stay alive and well. Agreements we make with all our customers are treated with confidentiality and discretion. Our teams undergo additional security screenings as needed.