Schuberg Philis ranked #1 in The Netherlands for the second year in the Whitelane Research

Annemieke Deering
March 3, 2026 · 2 min read English

The 2026 Whitelane Research IT Sourcing Study has been published. For the second consecutive year, Schuberg Philis has been ranked number one in the Netherlands across Cloud & Infrastructure Services, Network & Connectivity Services, Security Services, Account Management Quality, and the Security KPI. In both General Satisfaction and Service Delivery & Quality, we share the number one position with one other provider.

This follows years of consistent top scores in the Giarte ITX Monitor as well. A reflection of how we work, every day, for more than two decades.

We do not treat customer satisfaction as one of several KPIs. It is our only KPI. When the organizations who depend on us for their most critical operations consistently tell us that we meet that standard, it is the clearest signal that we are doing our job. This recognition says more about them than about us. It reflects the trust they place in us, the transparency with which they work alongside us, and the standard they expect us to meet.

“Our customers entrust us with the systems that matter most to their business continuity and reputation. That trust defines our role. We are not there for standard outsourcing; we are there when reliability is essential and the margin for error is zero. This recognition is therefore first and foremost theirs. It reflects the openness of our collaboration, the ambition they bring, and the high standards they expect us to meet every day. We are grateful for that trust and for the responsibility that comes with it.”

Gerwin Schuring, Founder & CEO, Schuberg Philis

Security: built-in, not bolted-on

Being ranked number one in Security Services and the Security KPI for the second consecutive year carries particular significance in today’s environment. Regulatory frameworks such as NIS2 and DORA, rising cyber threats, and increasing focus on sovereignty have moved security firmly into the boardroom.

In that context, the organizations who work with us most closely have given us their strongest endorsement in the domain where continuity, compliance, and trust converge. We see that not as a distinction, but as a responsibility. One our customers entrust to us directly, and one we are committed to earning, every day.

Reliability and adaptability. Without compromise

The 2026 study assessed nearly 800 unique IT sourcing relationships, representing more than 350 senior executives, the most extensive benchmark to date. Leading across six categories, for the second consecutive year, is not the outcome of a strong period. It reflects structural choices. How we are designed. How we operate.

Most conversations about IT eventually come down to the same board-level question: will the business still run tomorrow, and who is accountable if it doesn't? That question has only become sharper. Business-critical processes now live inside a web of dependencies, integrations, data flows, and constant change. When that web holds, nobody notices. When it doesn't, the consequences show up in customer trust, regulatory exposure, and operational disruption.

Reliability and adaptability are not opposing forces. For Schuberg Philis, they are disciplines combined deliberately, and consistently.

“Our customers rely on us for environments where continuity is essential — and where failure is not an option.”

Gerwin Schuring, Founder and CEO of Schuberg Philis

About the Whitelane Research IT Sourcing Study

The Whitelane Research IT Sourcing Study is the leading independent benchmark for IT service provider performance in the Netherlands and across Europe. The 2026 edition evaluated close to 800 unique IT sourcing relationships and more than 1,150 cloud sourcing relationships, drawing on input from over 350 senior executives at the country’s largest IT-spending organisations. 43 IT service providers and 13 cloud platform providers were featured. Whitelane is fully independent; all findings are based solely on respondent data, with no weighting or interpretation applied.