Customer Director Delivery

Schuberg Philis is looking for Customer Delivery Directors to realize our growth and ambitions. In this
role you are, together with the Sales Director, responsible for all aspects of the Delivery &
Operations and the relationship with the customer. You can shape transformation projects,
manage/deliver them, transition into a run scenario, steer on service levels, and do all this with a
team of engineers while keeping the client happy. Customer satisfaction is the ultimate measure of
success.

THE ROLE

What a Customer Delivery Director will do depends on the type of customer opportunity (need/type
of project/environment), industry or even your specialism. Overall, this exciting opportunity includes
the following activities and responsibilities:

Operational Excellence & Delivery

  • End responsible for all client activities – operations, service management, delivery, incidents,
    escalations, and problem resolution. Safeguarding security, audit, and compliance standards.
  • Infuse new initiatives: Initiate initiatives, starting of Proof of Concept (PoC) and/or Proof of
    Value (PoV) to further build on an idea/capability/proposition; Drive innovations.
  • P&L responsible; occupancy, demand forecasts, formation planning.

Relationship Management (together with the Sales director)

  • Stakeholder management: Establish a sound understanding of the client organization (DMU,
    change agents, project, and run organization); make connections at operational, tactical, and
    strategic levels within the client organization.
  • Client ecosystem management: Understanding, anticipating, and influencing the client
    partner ecosystem.

Client Account Development (together with the Sales director)

  • Value creation: Creating value to the client’s business together with a team of sales,
    engineers, and partners.
  • Vision engineering: Collaborate with the client to architect/actively participate in giving form
    to their vision.
  • Farming: Within existing client accounts, identify potential new business opportunities,
    develop, and implement these.

People & Culture

  • Culture & DNA: Create a continuous learning mindset in the self-steering/no
    manager/experts in the lead culture team. Leading by example with a leadership style that
    will stimulate, facilitate, and enable trust and respect, and safeguard SBP DNA.
  • Team wellbeing/happiness: The Arc of influence for this position is substantial, things such
    as inclusiveness, sensitivity, mentoring, addressing the climate and creating optimal team
    dynamics become of paramount importance. Ensure inclusiveness and facilitate culture
    absorption, especially when new members arrive in the team

WHAT WE ARE LOOKING FOR

To operate successfully within this role, we are looking for someone with the following skills and
experience:

  • A passion for technology, broad interests, and a curious personality. Could be anything:
    Cloud, software, (business) consultancy/transition, data.
  • Knowledge and understanding in one or more of the following areas: Digital Transformation, Software Development, Cloud Architecture, Enterprise Architecture, Security, DevOps.
  • Knowledge of one or more of the following sectors: financial services, logistics, energy,
    retail, or government.
  • Thrives in a dynamic, self-managing organization in which everyone harnesses their
    respective qualities. Shared responsibility of the whole.
  • Entrepreneurial, fast acting; experience with a successful, fast-growing company is a plus.
  • Result driven with an eye for detail without losing track of the bigger picture (helicopter
    view).
  • Sincere, dares to be vulnerable, aware of own development and areas for improvement,
    respectful, in balance and a sense of humor.
  • Higher education or equivalent level of analytical skills, verbal/written proficiency in English
    or Dutch.
  • Delivery management: Has experience in leading and managing the delivery of complex
    transformation projects/programs.
  • Vision engineering: Able to sketch an ambitious but realistic vision of the future, in which
    technological innovations are linked to the customer's business, and vice versa.

HOW WE WORK

Our organization is characterized by self-managing teams, which are directly responsible for the
execution of the customer promise: achieving 100% results and long-term customer satisfaction.
We do this by building on each other's strengths, in self-steering multidisciplinary teams. Within the teams there is a high entrepreneurial spirit and a great focus on delivering high quality hassle-free, we do this by enabling and empowering our team’s decision making at its core, with experts in the lead.

ABOUT SCHUBERG PHILIS

Schuberg Philis is an innovative, self-funded and technology-driven company. We offer a broad range of 100% IT services for customers who want to realize their digital transformation and have grown from offering dedicated infrastructure management to a DevOps enabler for your enhanced ‘business-critical ecosystem’. We can provide and orchestrate the full technology stack: from cloud layer and midlayer to comprehensive application management. Our goal is to take a load off your shoulders by automating processes as far as possible and bringing business and IT in one effective flow. We also comply with the highest international risk management and corporate governance standards, while remaining flexible to evolving customer needs.

Everything we do is cloud-based: we run online banks and businesses/public critical environments in AWS, Azure, Google and in our private cloud Cosmic, which is open source software designed to deploy and manage large networks of virtual machines, as a highly available, highly scalable SaaS cloud computing platform.

Building on each other's strengths, our experts help create the prerequisites for continuous renewal and sustainable velocity in your ecosystem. To achieve this, we work together in multidisciplinary teams with Development, Integration and Deployment. With each innovation, we ask ourselves how it contributes to your organizational aims.

Hoe ziet een dag bij Schuberg Philis eruit?

Onze organisatie is gemaakt door en voor het soort mensen dat wij willen zijn. En onze dagen zijn net zo divers als de prachtige, unieke verzameling mensen die Schuberg Philis heet. Waar we wel heel consistent in zijn: ons geloof dat IT een positief verschil kan maken in de wereld. Dat zien we ook in onze eigen levens, elke dag en ieder moment.

Schubergphilis website Portret Team 2

Bij ons staan experts in the lead

Een state-of-the-art IT-oplossing op maat: daarin zetten onze experts, samen met die van de klant, graag hun tanden. Het is teamwerk onder het motto deliver your own promise.

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Er is maar één KPI die ertoe doet

De key performance indicator waar wij de meeste waarde aan hechten: klanttevredenheid. Ook ruimte voor een 0,01% verbetering zien wij als een kans om nog dichter bij 100% te komen.

Schubergphilis website medium 33

Worden wie je bent

We moedigen elkaar aan om onze ware kracht te ontdekken en steeds door te leren. Soms volgen we een heel ander pad dan we hadden gedacht – en worden daar des te gelukkiger van.

Schubergphilis website medium 40

Design & proof

Werkend vanuit onze kennis van de uitdagingen van de klant, ontwerpen we een oplossing, experiment en prototype. We noemen dat geen proof of concept, maar een proof of value.

Schubergphilis website medium 39

Wij werken hoe we willen werken

We verstoppen onze specialisten niet, om ze pas op het allerlaatste moment in te roepen. Voor ons spreekt het voor zich dat de experts vanaf de start de beslissingen nemen.

Schubergphilis website Advised consent

We werken met advised consent

De belangrijkste beslissingen nemen we met advised consent. Een oplossing leggen we eerst voor aan collega’s en dan, mits goedgekeurd, aan degenen wiens werk het beïnvloedt.

Bij Schuberg Philis houden we precies in de gaten welke innovaties eraan komen in de start up wereld en bij onze public cloud partners. Zo kunnen we altijd de juiste instrumenten vinden voor ons werk in complexe mission-critical ecosystemen. In het ideale scenario kunnen we de nieuwste technologie naadloos integreren in elk bestaand landschap, om zo duurzame IT-omgevingen op topniveau te bouwen.

Enthousiast?

Solliciteer op deze vacature

Geïnteresseerd? Stuur jouw persoonlijke informatie, je curriculum vitea en je brief naar ons recruitment team. Zij zullen contact met je opnemen en uitnodigen.

Vul en verstuur dit formulier om te solliciteren. Heb je vragen over het solliciteren of deze vacature? Neem gerust contact op met ons recruitment team: recruitment@schubergphilis.com

Klaar om te versturen?

Ons wervingsproces

Wij willen jou net zo graag leren kennen als jij ons. In een wervingsproces van 5 tot 6 stappen komen we er samen achter of we een match zijn.

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Wat wij bieden

Ja, werken bij Schuberg Philis geeft je salaris en voordelen. Het geeft je ook de vrijheid om te worden wie je bent.

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Ben je een recruiter?

We hebben wat guidelines om te volgen wanneer je contact met ons opneemt over kandidaten. Volg deze zorgvuldig om van onze blocklist weg te blijven.

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