The SBP Trinity

At the heart of our success are our dedicated customer teams, each one a blend of the top 5% of experts in relevant fields, characterized not only by their skills but also by their attitudes. Unique in composition, these teams are tailored specifically for each customer or project, formed from colleagues at Schuberg Philis who choose their own customer based on a shared commitment to excellence. Once assembled, a team operates with full autonomy, allowing them to act decisively in the best interest of the customer throughout their journey together. This journey includes the planning phase, where the team designs what’s needed; the building phase, where solutions are developed; and the running phase, where the true value is delivered through our customers to their customers. The singular measure of success for these teams is achieving 100% customer satisfaction, ensuring that our partnerships are both fruitful and enduring.

At Schuberg Philis, our approach to service delivery is defined by a continuously evolving set of best practices that encapsulate over 20 years of collective experience. When customers engage with us, they benefit not only from a uniquely skilled team, but also from a service methodology refined through decades of innovation and expertise. Our process for improving these practices is truly collaborative; it does not involve management but rather relies on “circles” of subject matter experts from various customer teams who are deeply passionate about their fields. These experts identify the most effective or “best examples” being used within the company, develop these into standardized “best practices,” and then push them across all customer teams to enhance our overall effectiveness.

This shared knowledge – spanning project methodology, security, engineering standards, monitoring, documentation, visualizations, coding standards, compliance frameworks and controls, reporting, meeting structures, tools, team feedback mechanisms, terminology, and naming conventions – is referred to as our “DNA” or way of working, which is crucial for maintaining high quality, consistency, and efficiency across our services. In our culture, contributing to this body of knowledge is not only expected but also highly valued, as it helps standardize operations and facilitates easier mobility within the company, ensuring scalability and superior performance in all we do.

At Schuberg Philis, we elevate our best practices to the next level by encapsulating them into reusable digital components that we refer to as “Solutions.” These components are developed by a dedicated organization within our company – known as “Services” – which specializes in creating semi-finished products designed to enhance the higher quality, time-to-market, and cost-effectiveness of our customer teams’ operations. Our Solutions are embedded with all of Schuberg Philis’s best practices that are tailored specifically for the mission-critical tasks we handle, ensuring every aspect of the work is covered. By managing the entire lifecycle of these services, we unburden our customer teams, allowing them to concentrate on activities that add more value. The initiative to develop our Solutions is typically considered whenever we identify opportunities to reduce duplication of efforts across at least five customer teams, thereby standardizing processes and maximizing resource utilization.